Profiles In Leadership - Taking The Right Steps

4. Resolve

Conflicts

Quickly :

Address

misunderstandings disagreements constructively. Avoiding conflict only allows it to fester and erode trust. 5. Celebrate Successes : Acknowledge and appreciate the contributions of others. Celebrating success builds morale and strengthens relationships. 6. Be Consistent : Consistency in your actions and communication reinforces trust and influence over time. and In 2007, Popeyes Louisiana Kitchen faced significant challenges, including declining sales, dissatisfied franchisees, and a stagnant brand image. That year, Cheryl Bachelder, who had been appointed CEO, adopted a relational leadership approach grounded in servant leadership principles, which played a crucial role in revitalizing the company. • Declining Performance: Sales and profits declined, and the brand had difficulty distinguishing itself in a competitive market. • Franchisee Discontent: Franchise owners felt neglected and unsupported, leading to strained relationships and operational inconsistencies. Challenges Faced: A Case Study: The Power of Relationships

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