Profiles In Leadership - Taking The Right Steps

• Cultural Stagnation: The organizational culture lacked a clear vision and purpose, resulting in low employee morale and engagement.

Bachelder's Relational Leadership Approach:

• Emphasis on Servant Leadership: Bachelder prioritized serving the needs of franchisees and employees, believing that supporting them would lead to superior business results. She stated, "The purpose of our leadership is to serve the people who deliver our brand to the customer." • Building Trust and Collaboration: She fostered open communication channels, actively listened to concerns, and involved franchisees in decision making processes, thereby rebuilding trust and collaboration. • Focus on Long-Term Relationships: Bachelder shifted the company's focus from short-term gains to building sustainable, long-term relationships with stakeholders, aligning with the principles of relational leadership. Financial Bachelder's leadership, Popeyes' stock price rose from $11 in 2007 to $79 during its 2017 sale to Restaurant Brands International. • Enhanced Franchisee Satisfaction: By prioritizing franchisee relationships, the company improved Turnaround: Under Outcomes Achieved: •

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