Profiles In Leadership - Taking The Right Steps

workplace while allowing employees to explore their passions without the limitations of tasks and responsibilities. It is a testament to Google’s confidence in the ability of its workforce to innovate when provided with trust and autonomy. The impact of this strategy has been remarkable, as it has changed the organization’s product lineup. Known products, like Gmail and Google Maps, were born out of the 20% program, demonstrating the power of fostering a culture that encourages trying new ideas and leading to revolutionary advancements. Moreover, this method boosts staff morale and dedication by making them feel appreciated and encouraged in their endeavors. Google’s initiative to allow employees to dedicate 20 percent of their work time to projects showcases the importance of trust and independence in fostering a dynamic workplace culture. Reference: Schrage, M. (2013, August 20). Just how valuable is Google’s “20% time”? Harvard Business Review.

https://hbr.org/2013/08/just-how-valuable-is-googles-2 1

Case Study 2: Southwest Airlines and Frontline Empowerment

Southwest Airlines has built a strong reputation for its staff involvement and customer care. This success comes from its commitment to empowering frontline staff

82